Refund and Return Policy
Thank you for shopping with Destino ( by WG CO GENERAL TRADING L.L.C ). We value your satisfaction and strive to provide quality products. Please review our refund and return policy below.
- Returns
We accept returns of products within 3 days of purchase.
- Items must be unused, in their original packaging, and in the same condition as received.
- To complete your return, we require a receipt or proof of purchase.
- Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be sent to you within 3 business days.
- A partial refund may be issued at our discretion for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Refunds will be issued through a method communicated to you at the time of approval.
- Exchanges
To initiate a return or exchange, please contact our customer support at Info@destinoversion.com or submit a return request through www.destinoversion.com/contact. Our team will guide you through the process and provide necessary instructions.
- Shipping Returns
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Force Majeure / Exceptional Circumstances
We are not liable for any delays in processing returns, exchanges, or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or disruptions in transport or payment systems.
6. Contact Us
For questions or concerns regarding this policy, please contact us at:
- Email: info@destinoversion.com
- Phone: +33 7 45 63 87 08
- Address: Industrial area 18, Behind Al Maliha Street Shed No. 18, Shajrah United Arab Emirates
